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Frequently Asked Questions
Frequently asked questions
Hours vary by season. Current hours are always posted on the website and Google Business Profile.
Yes. The shop operates all year with adjusted hours during winter.
There is no penalty for cancellations received 7 days prior to your activity. If you need to cancel between 48 hours and seven days we will attempt to rebook your activity, but you may be assessed a rebooking fee. There will be no refunds for cancellations within 48 hours of your scheduled activity.
No-shows will be charged the full price. If you arrive and your instructor determines that you are not eligible for your activity, either due to lack of certification or a safety issue, you will not be issued a refund. Anyone who arrives under the influence of drugs or alcohol will not be allowed to participate and there will be no refund.
Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation.
All boat tours meet at the Green Pleasure Pier. We can outfit you with any rental gear you need before departure.
All shore diving, guided tours and Dive Park rentals meet at #1 Casino Way, right next to the park entrance.
Casino Point hours differ from the Pier shop. Check the site for the most up-to-date times.
Yes. Early openings are offered on select days for classes, guided dives, and Scuba Cat trips.
Yes. All rental gear must be returned before the posted closing time unless prior arrangements are made.
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